resume

Resume

Rafed Aljoboury



+1313-999-4448

rafed@wwwdesigngeek.com

Summary



Dedicated professional and a good team player with excellent problem solving, analytical skills, with BS degree in Accounting and Business Administration; highly skilled in computer hardware, routers and hubs/switches. Proficient skills in Windows/UNIX platforms, networking, and extensive experience in conventional and wireless telecommunication technologies. Have ten years of experience in customer interaction, proficient oral and written communication skills. Highly driven individual by quality and customer satisfaction, achieved superior's satisfaction and met and exceeded business metrics, proven to learn quickly and perform proficiently.

Professional Highlights

Proficient in install diagnose and repair phone service, HICAP circuits (T1) and high speed interne
Excellent customer service, communication, interpersonal and organizational skills
Proficient in telecommunication/data circuitry
Skilled at organizing complex projects, defining project priorities, and delegating tasks
Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success
Demonstrated accuracy, attention to detail and ability to work well in team environment
Management and Business Administration skills
System/Network Administration
Highly skilled in Microsoft OS's (2000, XP, Vista) and MS Office product 2003/2007
Knowledgeable in server platforms (MS Windows, UNIX)
Web Development HTML/XHTML/CSS
Skilled in troubleshoot, diagnose, and repair computer hardware
Network+ CompTIA certified technician and experienced in configuring and diagnosing network components
Thorough understanding of cabling, connectivity testing devices, networking tools and connectors
UNIX/LINUX shell command line scripting and certified UNIX System Administrator
Debugging and scripting in MS Visual Basic and Java NetBeans

Employment



Frontier Communications                                                                                                                                                                                                                                                                                                                                                                                                                                                        Plymouth, WI

Customer Zone Tech II                                                                                                                                                                                                                                                                                                                                                                                                                                             06/01/2010 to Present

Performing daily operations of maintenance and repair cable faults, CPE and CO basic operations
Installing HSI/DSL and Telephone service for both residential and business customers
Provisioning and installing HICAP/Special Circuits and DSL
Providing quality service and meeting the organization's goal of one visit resolution
Supporting customers with their equipment beyond the job scope of support to gain their loyalty to the business

T-Mobile USA Inc. Allentown, PA

Tier III PDA Support Rep. 11/13/2006 to 10/01/2009

Executed daily operations of answering inbound calls to provide support for PDA devices
Authored technical solutions for device and/or network issues
Read technical manuals for users, and conducted computer diagnostics to investigate and resolve technical problems
Conducted a study and tracked specific patterns that caused some technical difficulties
Prepared evaluations of hardware, and recommended improvements and upgrades
Provided support for voice and data service using UMA (Unlicensed Mobile Access) that involved diagnosing and troubleshooting wireless routers and PDAs
Diagnosed and resolved Internet and email service on UMTS and EDGE network

NECC Telecom Inc. Troy, MI

Tech Support Rep. 09/01/2005 to 10/30/2006

Executed daily operations of answering inbound calls in a call center
Performed diagnostics and troubleshooting mobile devices issues that involve equipments and/or network

Opportunity One Westland, MI

Dealer Manager February, 2001 to August, 2005

Demonstrated a product called "Rainbow" which is air purifier and vacuum at customer's homes
Educated customers about the benefits of having the product
Provided detailed instructions about how to operate the machine
Ranked as the top sales associate in the State of Michigan for four months consecutively

Education



Colorado Technical University Online                                                                                                                                                                                                                                                                                                   Colorado Springs, CO

Perusing BS in Information Technology                                                                                                                                                                                                                                                                                                                                   Present, in preparation

Significant courses included: Web Portfolio Publishing, Fundamentals of Operating Systems, Problem Solving Concepts with Programming, Operating Systems and Practical Networking
Spreadsheet Applications, UNIX Fundamentals, Network and Systems Administration, Introduction to Object-Oriented Programming I, Systems Administration
Maintaining a 3.77 grade point average out of 4.0, and earned 66 credit hours
On Dean's List for 8 consecutive semesters

University of Baghdad, College of Administration & Economics Baghdad, Iraq

BS 1992

Graduated with BS degree in Accounting and Business Administration, GPA of 3.32 out of 4.00. Have demonstrated excellent comprehension in management, economics, and business administration. Special recognition in cost accounting, mathematics, economics and computer programming using BASIC .

License

UNIX Network Administration issued by Colorado Technical University Online in August, 2009
CompTIA Network+ Fundamentals issued by Colorado Technical University Online in August, 2009
BlackBerry Certified Support Associate T2 v4.0+BIS in Jan, 2007
BlackBerry Certified Support Associate T2 v4.1+BIS in Jan, 2007
CompTIA A+ Core Hardware Certificate on Jul, 21st, 2006

Languages:



Arabic                                                                         I speak, read, and write Arabic as my native language.

Awards



Received many customer commendations for excellence in customer service and extensive knowledge that led to resolve complex technical problems in timely manner. In addition, received excellence awards and kudos for actively contributed in providing creative solutions and suggestions for my former employer T-Mobile USA.

Community

Maintaining Down Syndrome Association of Wisconsin (DSAW) website http://www.dsaw.org
Designed and in the present time maintaining Islamic Society of Sheboygan (ISS) website www.iss-sheboygan.org